This Privacy Policy explains how Cucumber & Company (“we,” “our,” or “us”) collects, uses, and protects your personal information when you interact with our website and services. We are committed to protecting your privacy and will never sell or trade your information to any third party for commercial purposes.
Information Collection and Use
We collect different types of information to provide and improve our Services. This may include information that can identify you (“Personal Data”) and information about how you interact with our website (“Usage Data”).
We collect Personal Data when you contact us, request a service, make a payment, call for support, or provide feedback. This information may include, but is not limited to:
- Email address
- First and last name
- Phone number
- Mailing address, city, ZIP or postal code
- Cookies and usage data
- Payment information (processed securely through third-party providers such as PayPal)
We may use your Personal Data to communicate with you about updates, newsletters, or marketing materials that may be relevant to you. You can opt out of receiving these communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Usage Data
We may collect information about how our website and Services are accessed and used (“Usage Data”). This may include your IP address, browser type and version, pages visited, date and time of visit, time spent on pages, and other diagnostic data.
Location Data
We may collect and use location information if you grant us permission to do so. This helps us improve and customize your experience. You can enable or disable location services at any time through your device settings.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor website activity and store certain information. Cookies are small data files that may include an anonymous unique identifier. You can instruct your browser to refuse cookies or notify you when one is sent. However, some portions of our website may not function properly without them.
Examples of cookies we use include:
- Session Cookies – to operate our website.
- Preference Cookies – to remember your settings and preferences.
- Security Cookies – to ensure site security and prevent misuse.
Use of Data
We use collected data to:
- Provide and maintain our website and services
- Notify you about changes or updates
- Allow you to participate in interactive features
- Provide customer support
- Analyze and improve our services
- Monitor usage and detect technical issues
- Send you marketing and promotional material about our services, offers and work, where you have given us your contact details
- Measure how visitors find and move through our site so we can improve it and target our own advertising
Data Retention
We keep the information you give us. Inquiries, form submissions, quotes and client records are retained indefinitely as part of our business records, unless you ask us to delete them. We keep them so we can pick up a conversation you started two years ago, honour a quote, and market our services to you.
You can ask us to stop marketing to you, or to delete your information, at any time using the contact details at the bottom of this page. We will act on that request and confirm when it is done, except where we are required to keep a record for tax, legal or dispute reasons.
Usage Data is generally kept for a shorter period unless needed for security, performance improvement, or legal compliance.
Analytics and Behavioral Measurement
We use Google Analytics, connected through Google Site Kit, to measure how this site is used. It records information such as the pages you view, how long you stay, what you click, the site or search that sent you, your approximate location derived from your IP address, and the device and browser you are using. This is used to improve the site and to inform our own advertising and marketing decisions.
Our pages also load Google Fonts and, on pages with video, the Vimeo player. Both are third-party services that receive your IP address when the page loads. Their own privacy policies govern what they do with it.
We do not currently run Meta, TikTok or LinkedIn advertising pixels on this site. If that changes, this section will be updated.
If you would rather not be measured by Google Analytics, you can install Google’s opt-out browser add-on, or block cookies for this site in your browser settings. Blocking cookies will not stop you using the site.
Disclosure for Law Enforcement
Under certain circumstances, we may disclose your information if required by law or in response to valid requests by public authorities (such as a court or government agency).
Legal Basis for Processing
We process your Personal Data when:
- It is necessary to perform a contract with you
- You have given us consent
- It serves our legitimate interests and is not overridden by your rights
- It is required for payment processing
- It is necessary to comply with legal obligations
Data Security
We regularly monitor our website for security vulnerabilities. Your personal information is stored on secure networks and accessible only by authorized personnel who are required to keep it confidential. All payment data transmitted is protected using Secure Socket Layer (SSL) encryption.
Payments
We accept payments through secure third-party processors such as PayPal. We do not store or collect your full payment details. Your payment information is provided directly to these processors, whose privacy practices govern their use of your information.
Links to Other Sites
Our website may include links to other sites that we do not operate. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from minors. If you believe that a child has provided us information, please contact us so we can remove it from our records.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, with the “last updated” date revised accordingly. You are encouraged to review this page regularly for the most current information.
Contact Us
If you have any questions about this Privacy Policy, please contact us through our website’s contact page or by email at web@cucumberand.co.