Go to https://www.fastsupport.com/ and enter your name in the box.

We will give you a support key to enter either over the phone or by email.

Once both boxes are filled with the correct information hit continue.

If you do not get a message asking you to “Open GoToOpener” then click the “download & run GoToAssist” link. Once the file is done downloading click on it (if you can’t find it check the downloads folder on your computer) and run the program.

If you do see the message to “Open GoToOpener” then click the open button.

You should now have a message asking you to “Join Session”. Click the join button.