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Terms and Conditions

Please carefully read the terms and conditions before agreeing to using Cucumber & Company’s services. By employing our services, you agree to the following terms and and conditions:

BILLING:

StANDARD HOURLY RATE  FOR labor/travel (UNLESS OTHERWISE SPECIFIED IN WRITING) is $125.

STANDARD TRAVEL TIME RATE IS billed at $125/hour.

ALL POLITICAL CAMPAIGN WORK IS DUE AT SIGNING OF CONTRACT.
ALL PRICES DO NOT INCLUDE SALES TAX.  WE WILL CHARGE  a 7% TAX ON TOP OF OUR PRICES, UNLESS YOU PROVIDE TAX EXEMPTION DOCUMENT. 

WE CHARGE $50 ON ANY BOUNCED CHECK OR ACH WITHDRAW.

 

WEBSITE MONTHLY PACKAGES:

WESITE Billing will commence once Cucumber & Company receives the signed Website Agreement. Clients will receive a prorated invoice/sales receipt for the first month service. Regular billing will begin on the 1st day of the month following.
Invoices/Sales Receipts are paperless only and will be sent out to the provided billing email address.
Clients requesting autopay, will have the monthly payment drafted on the first of each month. Domains will be drafted annually. Cucumber & Company must be promptly notified of any changes to billing contact information or payment methods. You may also sign up for Autopay directly through the QBO invoice link that will be provided.
If the client opts out of autopay, the client has 30 days to pay the invoice in full.
Client understands that delinquency in account may cause interruption of website services. Cucumber & Company will first attempt to contact the client in the event of billing issues but requests that the client notifies Cucumber & Company with any changes to their payment method such as expiring date of Credit Card on file.
The client may terminate their service at any time. In the event that the client wishes to terminate services, the client must provide Cucumber & Company, in writing, a notice of termination at least 30 days before the next billing date for billing to be stopped. Client understands that the website, in its entirety, will be immediately removed from Cucumber & Company’s servers once cancellation notice is received and will no longer be operational.
Cucumber & Company reserves the right to end this service agreement at any time with 30 days notice. Cucumber & Company reserves the right to seek legal action for any unpaid received services.

SERVICE PROVISION
Cucumber & Company offers an affordable and comprehensive website service. We build, host and maintain visually appealing and easy to navigate websites.

Cucumber & Company will develop a website based upon your consultation. The website will be hosted on Cucumber & Company’s server.
Production will begin when the first month’s payment is received.
Cucumber & Company will provide an estimated time of completion. Client understands that they must provide Cucumber & Company with all requested information and content related to the website in order for your website to be completed by the estimated timeframe.
Client understands that once their website has final approval from both parties, the website is considered live and any additional support or changes must be requested and submitted to web@cucumbermail.com.
Cucumber & Company will provide support for updates to the website, maintenance and management of the website and its files. Simple website content update requests will be completed within 3 business days. More complex updates may require additional time. All website update requests must be submitted via email to web@cucumbermail.com. We do not accept website update requests via text, phone, Facebook messenger, etc. Cucumber & Company is not responsible for delays to website updates if they were not submitted correctly.
Cucumber & Company websites are a non-transferable service and can only be hosted on Cucumber & Company’s servers. Cucumber & Company retains ownership of all graphics, code, programming, software, licenses, etc. used in the production of the website.

E-COMMERCE
E-commerce websites involve more client responsibility with the operation of the website and require someone outside of Cucumber & Company to operate sales. E-commerce sites will require 3rd party plugins and payment processors to be operational. These plugin rates are annual fees and subject to change. Cucumber & Company can work with the payment gateway of your choice and integrate it into the website. Cucumber & Company is not responsible for updating inventory, data entry, or day to day operations of your business through your website. We offer support for initial integration for up to 5 products to demonstrate the functionality of your website, product listing, etc. Any additional products, data entry, and product photography is available for an additional fee. Cucumber & Company does not guarantee the success of your e-commerce business.

ADDITIONAL FUNCTIONALITY AND SERVICES
Cucumber & Company may need to use a third party vendor for certain services for functionality. These additional expenses such as: plug-ins, photography, videography, writing services etc., are not included in the website package and may require a consultation with Cucumber & Company for a separate estimate on the needed services.

CONTENT CREATION
Al may be used initially for some content creation projects.
The client must approve all content creation before it’s posted to make sure that the information in the content is correct.

SEO
Basic initial SEO is included with website service. Advanced SEO is available for an additional fee. Cucumber & Company uses a plethora of proven approaches to improve SEO. However, Cucumber & Company does not guarantee the SEO status of your website.

DOMAIN NAME MANAGEMENT

If the client chooses domain management,Cucumber & Company will manage the domain name in our domain account. This service includes, but not limited to, renewing the domain name every year, managing all backend maintenance for domain-to-website services and ensuring that the website will not go down due to domain maintenance issues.
The client retains ownership of the domain name provided their account is paid to date.
If the client wishes to manage the domain themselves, Cucumber & Company is not responsible for any website downtime due to domain issues. The client is responsible for updating nameservers, renewing domain, etc.
In the event of website cancellation, the client must also notify Cucumber & Company in writing that they: wish to cancel the domain registration, continue with our domain management services only, or transfer to another service provider. If transferring to another service provider, the client must also sign a domain release agreement that gives Cucumber & Company permission to release the domain name to the service provider named in the agreement.

E-MAIL AND OFFICE TOOLS
Cucumber & Company is a certified reseller of the most reliable email providers. All email accounts include office tools and are priced per user. Prices are subject to change.

VIDEOGRAPHY/PHOTOGRAPHY SERVICES
Cucumber & Company offers the highest level of quality in video and editing services. Our videography services are billed per man per hour at $125/hr. Travel expenses will be billed for location shoots outside of Beckley, WV. Mileage is billed at the yearly standard rate per mile by the IRS.

Cucumber & Company reserves the right to update these terms and conditions at any time, and it is the clients responsibility to review them periodically

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